Chantel, When we first met at the house, we agreed a discounted percentage commission for finding a tenant plus vat. After we had invested in professional photographs of the house you then came back and renegotiated the agreed commission to a lower amount, also plus vat, threatening to use another agent if we didn't. We advised you on the letting market value of the house, however you insisted on asking for a higher rent, that did not properly reflect the location of the house on a busy road with no parking. After listing on 16th September we showed 10 lots of prospective tenants the house, none of whom were interested at the rent you were seeking. You took our advice to reduce the advertised rent on 14th October and after several more viewings we found suitable tenants on 25th October. Although you asked us to find tenants and not to manage the property, as you are abroad, we found ourselves having to arrange the EPC, gas certificate and EICR on your behalf to ensure legal compliance. All requirements you had been advised of. Nothing was undertaken at the property without your prior approval via email and you have been provided with all the contractor invoices. The house had been partially updated prior to marketing, however no 'builder's clean' had been undertaken after the works were completed and workmen moving the gas meter had been entering the house in inclement weather. It's always going to be subjective, but the cleaning cost of £340 plus vat does not seem unreasonable for the whole of a spacious 1,100sqft three bedroom house, to include the oven, fridge/freezer. microwave, dishwasher, hob, the interior of the kitchen units and window cleaning. Due to the gas works taking place in the road and no supply to the house, we had to undertake still further work on your behalf for which there has been no charge. We have acted in good faith throughout this process and have had to go above and beyond the service level you agreed to pay us for. As matters stand though, we have had to pay the contractors - who you asked us to instruct - and over half the amount we agreed (plus vat) to find tenants for you is outstanding... 'Extremely disappointed and upset', indeed.