Hi, sorry to hear that we have not met with your expectations. There is never any need for rudeness and i am sorry that was your experience. Please accept my apologies. Kind regards, Peter Brown (Director).

Antony, hi thanks for your review. As you know we listed the flat in May at a price that reflected where values were at the start of the year. We did manage to get an early offer of £325,000 however the prospective buyer got cold feet. Despite several conversations with you whilst I was actually away on holiday you were reluctant for us to reduce the price to reflect the changing market. Unsurprisingly after listing it with the other agent at £300,000 it went under offer quite quickly... Peter Brown, Director.

Vindi, apologies for your frustrations. A response to to your email to the main office account was delayed by the weekend and we did acknowledge it within 4 working days rather than 3 we aim for. In your 16 months at the flat we have successfully dealt with 13 property management issues, including the provision of new appliances and an out-of-hours leak. Whilst we manage the property you must remember that we do not have a mandate to deal with some things without the landlord's consent. This can sometimes delay matters. I am sorry if we have not kept you fully informed in this case and I know our Head of Property Management has picked up this matter with you directly. If you have any concerns in the future pleas do not hesitate to contact me directly. Kind regards, Peter Brown, Director.

Ms. Underwood, thank you for your review. We were instructed by you only on 10th October 2019 as one of several agents acting on your behalf. Your property had already been on the market with 3 other agents since May 2019 without success. Sadly, we didn't have anyone who wanted to buy the property having seen it and interest was limited in the Brexit-affected tail end of the year. We did advise you that the asking price did not properly reflect the condition of the property, however you were unwilling to address this. You informed us in early January that you had reluctantly accepted a very low offer through one of the other agents and we took the property off the market straight away. I note today that the property is unfortunately back for sale and we wish you every success in finding another buyer.

Ms. Underwood, thank you for your review. We were instructed by you only on 10th October 2019 as one of several agents acting on your behalf. Your property had already been on the market with 3 other agents since May 2019 without success. Sadly, we didn't have anyone who wanted to buy the property having seen it and interest was limited in the Brexit-affected tail end of the year. We did advise you that the asking price did not properly reflect the condition of the property, however you were unwilling to address this. You informed us in early January that you had reluctantly accepted a very low offer through one of the other agents and we took the property off the market straight away. I note today that the property is unfortunately back for sale and we wish you every success in finding another buyer.

Koon, we have no record of ever having had any contact with you. As we only get paid on successful completion of a sale your comments make no sense at all and we presume this is a fake or malicious review. We have asked the moderator to investigate and action accordingly. Peter Brown, Director.

Kozan, our landlord agreed to rent the property to you subject to satisfactory references, however you failed the income reference and refused to provide the professional referencing company with the information they asked for to try and help you pass. We have explained this to you, very politely, on several occasions and returned your holding deposit in full. Unfortunately this has been a waste of time for all concerned... kind regards, Peter