Easy to engage with & friendly, responsive staff. Kiya in particular deserves a mention for unwavering helpfulness and responsiveness liaising with all parties to get the transaction over the line. Room for improvement in the initial marketing of the property though. Eg there was talk of a video, but only photos were taken. I had to re-write the copy for the area as they focused on what Shirley had to offer, rather than Dickens Heath which was key given the location of our house. A viewing was pushed back a week when they didn’t have staff free to do it, despite us saying we were happy to do viewings - thankfully this came out in conversation and we were able to take the viewing, which led to an offer. We also found it puzzling that they didn’t contact an interested party when an acceptable offer did come in to try and help us get the best price. I had to request this happen multiple times because “it isn’t usual practice to tell someone who hasn’t yet made an offer” and I’m glad I did insist because that’s the person who ended up buying our house and was the best fit. So all in all, we got where we needed to be with great post offer support and it wasn’t a negative experience, but given the fees there is room for improvement in getting the property SSTC.