"From the moment I first..."

From the moment I first contacted Northwood Solihull, I found their team to be extremely helpful and professional. The rental process was smooth and efficient. Upon collecting the keys, I was provided with a comprehensive inventory document that included valuable information such as the locations of electric, gas, and water meters, as well as operating instructions for all equipment. Northwood Solihull conducted regular property inspections at convenient times for us, ensuring minimal disruption. Any necessary repairs or improvements we requested were promptly addressed in a professional and timely manner. Before our departure, they provided us with all the information needed for a smooth check-out process. Their flexible check-out and key drop procedures accommodated our schedule, and we were pleased to receive our full deposit refund within a reasonable timeframe. Even after we had moved out, they continued to respond promptly to our inquiries. I would like to extend a special thanks to Marie Miles for her outstanding management of this rental property. Her professionalism, focus, and dedication were invaluable. Additionally, I appreciate the support of the other team members who provided excellent assistance whenever Marie was unavailable.