Bad

We recently applied to rent a property with this company. We were informed we did not need to pay the holding fee (via phone and email) and completed the application. We had spoken to the company that weekend to discuss move in dates and had provisionally agreed to leave our property one month early to start renting at the end of the month. 2 days later when bringing passports to the office I am told someone else has applied as I am walking out the door. We then receive a phone call 2 hours later to they have accepted another applicant. The company completely mislead us by telling us we did not need to pay the holding fee and keeping the application open without telling us, meaning we ended our tenant early without a property to go to. Staff were very blunt on phone calls and not friendly. I would certainly not recommend renting with this company.