We rented a house for 3 years through Martin & Co. First we were so happy to have an inspection every quarter of the year and we felt that they were fantastic. After 6 months, they changed the person who did the inspection and from then, they keep "rotating staff" (some resigned, other were sacked). The last year of our tenancy was the worst, when every single comment about the poor state of the house was ignored, not by the landlord (who never got the notes) but from the agency. We reported damages, even power cuts due to the faulty kitchen, house alarm going on and on (even deactivated) and nothing was taken in consideration. We got to the point where we were without power energy for 5 days with 2 kids in winter and they just realised that the staff who was doing the inspections didn't take any of our comments/notes and the landlord wasn't informed of it until we told him personally!!! At the end of the tenancy, Martin & Co didnt want to return our deposit as we "damaged" the house and we "haven't informed" any of the issues during the visits and the staff who "wrote down the notes cannot be contacted as he was sacked for being incompetent" (words from a Martin & Co staff by phone). I strongly recommend to tenants to request in written every single report and keep informing by email any faulty or problem with the house, do not trust on their word as based on my own experience, they are not an honest Estate Agent.