Called office TWICE to re arrange an appointment for a valuation after it had to be cancelled due to lockdown. No one ever got back to me? ( that was 3 weeks ago)NegativeResponsiveness

Awful communications and ways of doing business

Awful awful lettings. They accepted my application for a rental, then didn't return my calls about it. Turns out they had been waiting for a better candidate to come along. Very very immoral. Really bad about communicating. It's not nice to mess about with people's livelihoods and place of residence and further make them feel like a bad person. Now I have to search for a new home.

Poor customer service and poor communication. Left a viewing without telling us as we were a few minutes late due to traffic completely out of our control!

The consultants need work, no customer service and appear to like yelling at you over email. Myles wasn’t pleased when I asked something that apparently had been answered once before On an add... apologies for being human and not seeing it myles good luck with you career I’m sure you will do very well.....

Absolutely shocking. This company has taken some of my clients and tried to place them. As for Eliana she is very unprofessional and a simple internet search show that all these so called recommendations over the last few days are fake as they friends and family.

Worst letting agents I've ever experienced. Unprofessional, would enter the flat without proper notice, would just make up inspection dates that changed in time and frequency every year. When we had an issue with the boiler they didn't want to know and said it wasn't their responsibility (luckily we had great landlords who contacted us directly). Made the silly mistake of looking for our next rental property with them and, despite being told we had a private viewing, we were bundled in with 6 other couples and then the woman from John Shepherd showing us round forgot the keys for the place we were supposed to see - shambles. Since leaving I have been copied into confidential emails about current tenants which is not only shambolic, but a breach of GDPR.

Poor customer service and poor communication. Left a viewing without telling us as we were a few minutes late due to traffic completely out of our control!

Shocking Moved in to a house in Austin close lovely place we fitted new shower however we had major issue with boiler they tried to palm us off saying it was not landlady’s responsibility As we had fitted a brand new 300 power shower We had carpets cleaned we looked after the property and were looking to make it long term However landlady decided she wanted to sell Her perogative We were assured by Nancy that they would endeavour to find us somewhere else This did not happen they never got back or offered any assistance what so ever Then to top it off they then charged us for carpet cleaning and garden Even though the lady who came and did inspection agreed it was In a perfectly acceptable condition DO NOT rent through this shoddy lying Greedy agency They were very forthcoming in collecting rent but once we were given notice were not interested at all in assisting us Shameful and shocking

If you rent a property through this company make absolutely sure you take your own photos of the property and go through their inventory with a toothpick as when you come to leave you will be charged for everything that even has a speck of dust on it even if it was dirty when you moved in. I also had to wait weeks for a fob to open the gates to the carpark even though I was paying for secure parking. I was charged 210.00 for cleaning even though the place had been cleaned well and was FAR CLEANER than when I moved in. The an extra 60.00 for a 'checking out fee' Basically DO NOT expect your deposit back. They even charged for the clock battery and one light bulb even though I had relaced all the rest with new and left spares!! Cheeky! Fair play though. Great money making scam. Maybe someones mum is the 'cleaning services' they use!!

I have called the agency three times. A gentleman took my name and the number, told me that they will call me back. He said the same thing each time I phoned ' I got all the details I will call you back'. When i called the property yesterday. Opps, it is already rented. Seriously? Then why you did you misinform me? I wouldn't work with this agency. I have read many negative comments and i also felt the vibe of lacking the sense of responsibility and organizing.