Hopeless to deal with. A house they let out as got a front wall that blew down in the January storms and now 5 months later they still have not repaired it. Even though it is unsightly and quite dangerous. Ewe move make all the excuses under the sun not to make area safe. UPDATE In 2025 2 years on and the wall is still broken. This agency clearly doesn't look after it's properties so avoid this agency.

Useless company, their colleague Paula told me she would send me an application to fill in after the viewing as they were being viewed the next day by the landlord…..she never sent them and would not return my calls, would not recommend. Waste of time

Day 47 after moving out of a John Shepherds rental property and still waiting for my deposit, which should have been returned to me within 10 days. Appalling service and would not recommend them.

Currently renting and it has been a nightmare. I’ve asked to make a formal complaint / speak to a manager 5 or 6 times and they refuse to reply. Unfortunately, will have to get a solicitor involved

Don't waste your time, they say they're going to follow up with viewing availability and then you find out 2 days later they let the property. Absolute joke.

I moved into a John Shepherd rental property in April and found that the property had rats. There was absolutely no urgency from John Shepherd to rectify the situation for me as a new tenant - pest control didn't attend the property until 5 days after the 1st rat was found. John Shepherd were terrible at answering the phone and there was no compensation provided for damage to my property by the rats. I wouldn't recommend John Shepherd to my friends, family or colleagues

Have lived in a property with these guys for over a year, we had a FIRE and they did not respond nor send someone out till 4 hours later. The Fire brigade and National grid both confirmed the property is UNSAFE and the electric was faulty and never completed to the standard expected. THEY REFUSE TO GIVE LANDLORDS DETAILS AND WE ASKED MONTHS AGO THE WORST PEOPLE WE HAVE EVER RENTED WITH NOT ONLY DID THEY GIVE US AN UNSAGE PROPERTY THEY ALSO DIDNT CHECK THE SMOKE ALARMS AND THIS WAS COVERED WITH MASKING TAPE THE WHOLE PLACE IS DISGUSTING

Have lived in a property with these guys for over a year, we had a FIRE and they did not respond nor send someone out till 4 hours later. The Fire brigade and National grid both confirmed the property is UNSAFE and the electric was faulty and never completed to the standard expected. THEY REFUSE TO GIVE LANDLORDS DETAILS AND WE ASKED MONTHS AGO THE WORST PEOPLE WE HAVE EVER RENTED WITH NOT ONLY DID THEY GIVE US AN UNSAGE PROPERTY THEY ALSO DIDNT CHECK THE SMOKE ALARMS AND THIS WAS COVERED WITH MASKING TAPE THE WHOLE PLACE IS DISGUSTING

Been trying to contact John Sheppard in Solihull for 3 days to try and view a property. Phoned and emailed with no response. I feel sorry for anyone who is trying to sell their property through these people as it seems impossible to arrange a viewing!

Spoke to a lady who was going to arrange a viewing for me and was told I was going to be called back after 4PM. This never happened, sent an email via Rightmove and still no response. Time wasters.