Had a dreadful time with Frost, who paid little attention to our needs in the property. Would give zero stars if possible. When we moved in, the lock on the bedroom window was broken and the property could easily be accessed by anyone, seeing as it was a ground floor flat. We informed Frost about this on several occasions, but it took months for them to repair. During this time we went on holiday for two weeks and were told by one member of the Frost team, "don't worry, if someone breaks in and steals things, it will be landlord's responsibility to replace your stuff." We had to create a short term solution ourselves to ensure our property was safe. It was a far from reassuring start to life in our new place and our problems didn't end there. Our flat was advertised as 'long term rent' when we moved in, but was put up for sale just four months after we moved in and, once it was eventually sold, we only found out because of a picture in the shop window in the high street. No one called us to inform us that we needed to begin looking for a new place to live. Then, once we had moved out, they tried to charge us £30 for a metal fixture in the bathroom that was already there when we moved in, as well as letting someone enter the property to perform an electrical survey without our permission while we were still technically renting the flat, but after we had moved out. This doesn't seem like much of an issue, but said electrical survey was conducted before the date of the check-out inventory and, as the electrician left the carpet in a state, we had to pay £90 to have it professionally cleaned. Frost claimed there was no way we could prove it was the electrician and not ourselves who had caused the mess. We moved out in October, but only managed to get our deposit back today, after intervention from the tenancy deposit scheme, after Frost were willing to offer the landlords until the end of January - a whole three months after our move out date - to even sign the deposit release agreement. Any claims raised with the tenancy deposit scheme have to be made within three months of moving out of a property, so had we waited and still not received our deposit, we'd have been unable to seek their help. Renting from Frost was more or less a total shambles from start to finish and we're glad we no longer rent one of their properties.