If you're a renter and you can avoid using Frost then I'd recommend you to go elsewhere. They very much support a landlord over you. It has just taken us over 6 weeks to get our deposit back because the landlord stopped replying to the estate agents. Instead of the estate agents releasing the payment they wanted to give the landlord 3 months from after the date we moved out before they would give us our money back. Even though we told them this wasn't acceptable it wasn't until we got the Deposit Protection Scheme involved that we actually heard back from Frost. We found out that the flat we were renting had been sold by a sign in the estate agents window - which was really distressing. Turns out the Landlord had asked them not to tell us because they wanted us to stay in the full contract, which would have meant we would be moving out on the 20th December. When we pointed it out to the estate agent what a bad time this would be for us to find a property to move into they were like 'Yes that would be a terrible time to have to find somewhere' . . . obviously not terrible enough for them to think it was worth letting us know. Also if you're a Landlord you might want to think twice about using Frost - there were times when I genuinely believe that the landlord had ok'd for work to be done but Frost had such a little handle on things that this took months to sort out. Our property wasn't secure for 2 months due to wrong parts being purchased and contractors 'forgetting' and then Frost claiming that they never knew about the issues even though there were multiple email trails - It was even flagged by the inventory clerk on entry! But dear Landlord, I wasn't to worry because 'if your house gets broken into the Landlord is liable'. Also if you're a landlord selling your property through Frost and it's a property that is currently tenanted, be aware that Frost wont always be leading the viewings, if they find out the tenants are in then it will be the tenants showing your potential buyers round! We were rung up and asked to show people round so many times and we could have so easily have lead these viewings and put buyers off. This is my first google review - but I really felt I needed to warn people of what a terrible time I have had with Frost Partnership and if I could save anyone the grief I thought it was worth it.