Made an offer higher then the value the property was sold for, was told by a lady the property went for way over the initial price only to see it 6months later in the previous sales for less then what i had offered! Was told i would be getting a response to why this happened, 6days nothing, im writing this.

Following contact further with the client I have now removed the post . Thank you for updating me

Just the worst experience I've ever had with an estate agent. Incredibly uncommunicative, slow in responses, inaccurate in information and rude.

One star for your Windsor branch who I cannot find on here! Think they should focus more on being estate agents instead of financial advisors with their sarky little attitudes. Trying to belittle people who probably even get paid more than them!

FROST :Fake, fickle and fraud! We rented a property through FROST . As soon as we settled in, we noticed that the fridge was not working. That was around FOUR MONTHS ago .We complained that the fridge has severe frost in it and was leaking water and spoiling our food. Alot of bottles of milk of ours has gone bad and also loads of food. I even got bad food poisoning from the food that had gone bad because of the fridge temperature! We emailed and called FROST alot . They first said landlord is buying new fridge, then that he is saying it is too expensive, they are looking into it. After a few weeks, we will send in the contractors. The contractor didnot come for a whole month! And when they did , they said FROST had told them A DAY BEFORE! Then our calls werenot answered back. Moreover, when contractor came, he said that the fridge gas is not working so this needs to be replaced. And that they need to reimburse the food money .OBVIOUSLY they didnot reimburse. Also, then FROST said we will talk to the landlord. We are handling the matter, AFTER my husband complained the HeadOffice. Again a long silence Then they told us that the fridge is ordered and it will be fitted this week. That was last week. Why should me and my husband drink spoilt milk and spoilt food?! Why should we suffer?? We have suffered so much useless stress from them! A fridge is a neccissity if you eat food and store food. We are not living in stoneages. Or are we as FROST seems to think? I have not seen a worst company in UK then FROST! Iam going to take this matter to Ombeudsman . Fraud. Lies. Delay tactics- FROST in a nutshell. Stay away from them if you are a tenant as you dont need the stress we are going through! Mrs Nadreen Khan

I rent a property through Frost Partnership in Feltham, the service when reporting repairs is terrible expect it to take anywhere between 2-10 months and to ring daily.

I rented a house through Windsor Branch and dealt with Jackie Thomson. Worst possible customer service! Took nearly 2 months to get my undisputed deposit back ( luckily I didn't need the money). I then had to go to the Tenancy Deposit Scheme to get the rest of my deposit back, luckily I had proof that they were trying to claim damages from me that was on the check in report or on their own photographs before I moved in. Really glad TDS found in my favour and I got most of my money back! I would never rent or buy from this branch as the behaviour is unethical. I'm happy to show my report to anyone that needs it! Just really glad that the people that came to view house when we still lived there saw how badly we were treated and decided not to rent from them! Please make sure every bit of damage is on your check in and don't believe when they say it doesn't matter as fixtures are old as they try to withhold your deposit. They did same to tenants before me too!

Horrific customer service.... 22 days since I moved out of my rented property and still yet to receive a penny of my deposit back. I've lost count of the amount of times I've been promised it will be in your account tomorrow! I'm sure if the shoe was on the other foot it would be an entirely different story...

Poor customer service. Couldn't get the contract right. They used underhand tricks to try and get more money from me when all I wanted was an introductory only service. I didn't get what I wanted as landlord and I'm embarrassed for what the tenants might think.