My experience of Martin & Co. was a nightmare. Although an initially positive start with Harpreet before moving in, this quickly went downhill. The apartment was cleaned to a low standard by the previous tenant which was noted in the inventory report. Upon moving in, bugs were discovered on the bed and sofa. The agency were informed immediately but as it was after 2pm on a Saturday, there was no one available to contact me back. However, no one that I spoke to informed me of that until after phoning multiple times and talking to various different people on the Saturday and Sunday. Although they contacted pest control, it was another two weeks before this issue was rectified in full. The oven and hob weren't working and then a water mark which was visible upon viewing had grown significantly since then. I was informed that they'd be waiting to ask the landlord about this and told me I'd already cost the landlord too much money. They eventually relented and replaced the oven and hob, but did nothing to address the water mark, dismissing it as a "cosmetic issue". This water mark later became a full leak which wasn't resolved for at least a month (not including any paint work - this was done the month beforeI moved out), and even moved to the bathroom. Communication with this agency from start to finish was constantly lacking, particularly by Harvey and Jagdish. After the tenancy was completed, I waited the agreed time to receive my deposit - it didn't come. I phoned multiple times to speak to any of the three agents that I'd been dealing with, but none responded until I after sent a follow up email. The level of incompetency those in charge of this company show is astounding.