Good Afternoon Miss Lunn, I am really sorry that you have had a bad experience with one of our offices. Having checked your information it appears that the issues you have had are related to the lettings element of our Sleaford branch and not our Sleaford Sales team. Our offices are part of a franchise network and do therefore operate under two different owners. Naturally, as both operate under the Newton Fallowell umbrella I would welcome the opportunity to look into the situation in more detail should you wish to contact me directly - matt.foston@newtonfallowell.co.uk or 01529 309209 Opt 1 for sales. It would be much appreciated if you would consider amending your review which has been made on the Sales page. Kind regards, Matt - Sleaford Sales