I was Absolutely Disgusted

I was Absolutely Disgusted today when i walked into this estate agent with my teminally ill mother, We had expressed an interest in selling with the above agents, the agents had been given the key in a view to instruct but as of today i had not officially instructed them. When i went into the office today it was as such that my mothers situation had changed and we were going to let it out again instead due to her health situation being so fluid, The Chap who was called in to speak to us was obstuctive and rude when asked if we could have our key back saying and i quote " i Should put a charity sign over the door" I challanged him about his demina and he was continually rude. I am contemplating approaching the local papers about it.