Beware of this agency. They may treat landlords well, but certainly not tenants. When you report an urgent problem, do not count on a quick response. It's very possible that I just came across a stingy owner. This does not change the fact that they should not protect landlords who do not care about the health of a tenant who lives in a house where water is pouring down the walls and mold is growing literally everywhere. They don't even bother to give back the overpaid rent, you have to ask for your money. Not to mention the deposit, which I have been waiting for for over a month. I highly do not recommend it. Unfortunately googe does not have option to reply but I can't leave it without comment. Dear Daniel, I have to deny your words because they are not true. The problem with dampness began before the winter period. With stronger rain, water dripped from the walls. The first worker was probably paid by you to lie about the root of the dampness. As I continued to insist, you sent a decent builder who was horrified to see black mould in every corner. He confirmed that the house is for general renovation, requires a new roof and protection of the walls. Admitted that using a dehumidifier is useless in this case. This is not the lack of heating, which was turned on very often anyway. Otherwise without heating on and at least two extra jumpers, you could freeze in this house. And in response from, in your opinion, generous owners, I heard that now is not the time to do anything. I just wondering how many tenants before me have been treated this way renting this house. Now, when I moved out landlords decorating house to make it looks nice again, and want to use my deposit to clean after all this work. Ridiculous. Over the years of using various rental agencies, I have never encountered such treatment and never have had problems with getting deposit back. You're using my deposit but you have no documents or invoices for anything. Regards.