Tread with caution: The last agent I reviewed provided a 5 star service BUT this is by far my worst experience of renting. Rude staff. Expect to wait over 2 weeks when you report an urgent problem. And the attitude of 'it's not your house so get on with it' was the parting shot on my last telephone call. The system seems to be that a job is raised but then you hear nothing & the lack of customer service afterwards makes every phone call stressful/unproductive. Dire.