Good afternoon, thanks for your review.  However, I feel this is unjustified and wanted to explain our services more where possible.     Our standard email when we receive enquiries, does ask you to provide us with what position you are in, so that we can attain to our vendors whether you have a property to sell, sold, under offer or nothing to sell.  Quite a few properties and vendors currently only carry out viewings  for clients who are in a proceedable position and due to the amount of emails and enquiries we receive, we do send an email back asking for this.  This is standard procedure. Emails sent to you yesterday were both very courteous from my colleagues and informing you that as we held keys, we would need these to be in office hours and before 4.30pm, we were just awaiting booking an appointment convenient with you? With regard to rightmove and eight weeks, I do believe you have misunderstood what we were trying to say and indeed, you spoke to myself Sarah and I was not in any way unhelpful, nor dismissive, indeed asking you what device you were searching for properties on, as the two properties you had mentioned were both Sold and completed?  (Both Android and Apple devices don't show any under offer or sold flags on some phones/ipads). I even pointed you to our website to help.   I did explain that Rightmove indeed takes up to 8 weeks following completion of a sale, to remove their listing when a property is sold STC, this is something they do progressively - however ALL properties are advertised under offer or sold accordingly and Rightmove also provide a search facility to exclude properties under offer, if preferred.  I didn;t mention a property could remain 'for sale' for 8 weeks, in fact it was once a property had completed. I am sorry you feel the way you do and are genuinely disappointed at your one star review, given I was trying to be helpful yesterday in your search option and do think your review is rather harsh. Please don't hesitate to contact me if you wish to discuss this any further. Sarah Hartley Managing Director.