I am deeply disappointed with my experience with Acorn. To move into the property, I was required to pay a total of £4,423.07, including a security deposit of £2,653.85. I vacated the property on 30 March 2026, leaving it in excellent condition and even cleaner than when it was handed over to me. As of 19 June 2026, almost three months after returning the keys, I am still waiting for the return of my deposit. I find it unacceptable that it has taken this long to recover such a significant amount of money, especially considering that I fulfilled all of my obligations as a tenant and left the property in very good condition. During my tenancy, I also experienced several serious issues with the property. For approximately one month, I was left without water because the pipework was not suitable for cold weather conditions and repeatedly burst, causing continuous water leaks. This created significant inconvenience and distress. In addition, the garden fence had completely collapsed. For months, I lived with no privacy at all because the garden appeared to be one shared space with the neighbouring property. This is not a situation I would have expected in a property for which I was paying £2,300 per month in rent. All of these issues were reported to the Eltham office, yet the overall experience remained extremely frustrating. I never intended to make these problems public, despite the many difficulties I experienced while living in the property. However, after almost three months of waiting for the return of my deposit, I feel compelled to share my experience so that other prospective tenants can make an informed decision. I sincerely hope this matter is resolved without further delay and that greater attention is given in the future to both property maintenance and the fair treatment of tenants. Outstanding deposit still awaiting return: £2,653.85.