If you're a landlord, avoid Key Property. Lots of positive reviews from tenants, but can't find any from landlords. Used Key Property to manage my rental property for a couple of years and would not use again. The team are unresponsive and to say they do the bare minimum for their monthly fee would be generous. Examples of issues with Key Property: 1. They do not do the regular checks they should do until you chase them. 2. They asked me to authorise the cost of a gas safety certificate renewal, which I did. I contacted Key Property a couple of months later to ask for a copy of the gas safety certificate, only to be told it never went ahead, so unbeknown to me, I was letting my property without a valid gas safety certificate because of Key Property's mis-management. 3. I live abroad and don't check my bank account every month for the rent money (that's what I pay Key Property a management fee for). One month I realised the rent hadn't been paid (approximately 3 weeks after it was due). I contacted Key Property and they said they were unaware that the rent hadn't been paid and will try and contact the tenants. I explained that one of the neighbours said the property looked empty and asked that they go and check, which they didn't. After multiple calls and emails to Key Property, they confirmed that the tenants had vacated the property without paying the rent and all Key Property could do was return the tenants deposit to me. 5 months later and after many calls and emails, I eventually got the tenants deposit, but they wouldn't do anything to pursue the £1300 worth of damage the tenants did to the property. During this 5 months, not once did Key Property explain why they hadn't paid the funds - all I got got was no response to emails and promises of call backs. The above are just a few examples - sadly, there are many more!! As a landlord, I can see why there are lots of positive reviews from tenants and Key Property do not do any property checks and do not pursue unpaid rent or damage.