Encountered a handful issues during our tenancy. In the bathroom we had excessive black mold on the ceiling, as well as the wall paint peeling everywhere. We would frequently call up and email about this but would hear nothing back or would be assured of a call back which genuinely never happened. The ceiling was eventually sorted after several MONTHS of waiting. With other smaller fixes with the house some of these were fixed, again after several weeks if not months of emailing and calling with no communication from the landlord. When we moved out of the property- we did not receive our deposit back for months after and my portion of the payment was sent to the previous tenant who thankfully was a mutual friend so was able to get this back- however this could have been avoided if the landlord actually replied to me. Abysmal.