"Disappointed..."

For our first meeting they never bothered to turn up even after I had to travel over two hours to get there. After listening to the excuses I decided to give them the benefit of doubt. Unfortunately I was promised that they would rent out my house under a guaranteed rent scheme however even after contracts were signed they tried to change this to a managed rental contract (again, more excuses) this cost me money which I did not need to pay out. I refused and put my property up for sale with them initially, however with no real interest from potential buyers coming via Northwood I decided to go to another estate agents who sold my property in a matter of weeks. I was very disappointed with Northwood, I am sure they may respond with thousands of excuses.... excuse after excuse after excuse!!