"I don't leave reviews..."

I don't leave reviews very often but John Shepherd West Bridgford deserve one. I am absolutely disgusted with this unregulated letting market, trying to remove deposit money for 2 small plastic cracks in a fridge freezer and saying they will need to replace both from our deposit money. Furthermore saying they will need to have it re-cleaned despite us paying £180 for two cleaners to spend 3 hours cleaning it professionally. Prior to this when we lived in the flat we had a low water pressure problem which took them over 4 months to fix, they came up with excuse after excuse before finally offering to fix it a few weeks before we moved out (only because we had to get the council involved to sort it). We then moved into another property with them where the oven had not been cleaned (see pictures attached) yet was told it was just cleaning residue. Also the dishwasher that did not work, we were originally told to try to fix it ourselves? Thirdly in our contract it makes reference to a washing machine, yet no washing machine was present and we had to spend hundreds to buy our own. I cannot believe what these agencies try to get away with, I highly doubt they would even replace the fridge and freezer for such a small crack and new tenants who will soon move in, they just want money money money! Disgusting.

Rental of a flat in the litmus building Nottingham. The experience with the estate agent was appalling. Totally unresponsive. Tried to charge for damaged (chipped) furniture. Furniture which we provided! Tried to charge extra rent after vacating as they hadn’t received the keys. This is after failing to pick up the phone (after multiple attempts) to arrange a hand over of the keys which were posted back recorded delivery. Then claimed the keys were returned later than they actually were despite a post office receipt and signature. They are now trying to charge additional rent for the period that the keys were in the post! Terrible experience. The land lord should use a different agent. I would never rent again with this agent involved who seem to operate like a low quality insurance company with a call centre that doesn’t respond.

Clearly ly too busy to respond to enquiries... Been trying to get a response for over a week

Clearly ly too busy to respond to enquiries... Been trying to get a response for over a week

I took 1 hour off work to view a property I phoned to say I couldn't find the property I was 5 mins late down to this and the estate agent had left completely wasted my time this is not good for bissness feel very let down by John shepherd estate agents

"Misleading information on..."

An awful experience. Lots of misinformation both on website regarding the properties to let & inaccurate pictures. Once viewed misleading information about the property. In my opinion, avoid at all cost.

Misleading information on

An awful experience. Lots of misinformation both on website regarding the properties to let & inaccurate pictures. Once viewed misleading information about the property. In my opinion, avoid at all cost.

Avoid at all costs

Disgusting service. Avoid at all costs. They think you are beneath them. Very discriminatory and don’t return calls. They have the same excuse for about 4 properties. Shocking!!

"We have been fatally scammed..."

We have been fatally scammed by this "agency". WE DO WARN EVERYONE before proceeding with them, as the problems never arise before signing the contract. It has been an absolute nightmare since barely a year ago decided to move somewhere else. Our minimum stay was over by then. They have completely stolen our deposit, leaving us in a critical financial situation after having a baby and both of us lost our jobs because of Covid. As an example, they quoted £900 for a job that can be easily done for £100 (we indeed found many contractors that can prove this). We have been completely helpless. Please, stay away from these unethical and heartless people, they can ruin your life as they did to us.

Awful communications and ways of doing business

Awful awful lettings. They accepted my application for a rental, then didn't return my calls about it. Turns out they had been waiting for a better candidate to come along. Very very immoral. Really bad about communicating. It's not nice to mess about with people's livelihoods and place of residence and further make them feel like a bad person. Now I have to search for a new home.