If I could give 0 stars I would. I paid for a ‘fully managed’ service for letting out my property. The last tenant destroyed my property in the 10 months that they were there. The agent completed a review at 6 months and stated that although untidy the apartment was in an OK state. So then this would mean that the tenants destroyed the apartment in 4 months! Trying to speak to someone was almost impossible, I got the standard, “it’s not me it’s so and so you need to speak to” I ended up complaining to the senior manager who, whilst appearing sympathetic offered no real support. To find that the tenant was on a ‘nil deposit’ scheme and that when trying to claim against John shepherd for the damage, I was told we will only cover their part of the carpet/ curtails / wall that are damaged! And also apply standard wear and tear, where 10 months prior the apartment was in ‘showhome’ condition? So what was I meant to do, cut around the damage and replace that piece of carpet/curtain! An absolute disgrace. I would urge anyone looking to use this company to avoid at all costs!

They had my home up for sale but after it’s been sold the Drome footage of the property is still live on YouTube, which is a violation of my privacy and also risk of break in I have emailed in but nothing has happened I live on lady Byron lane

Rental of a flat in the litmus building Nottingham. The experience with the estate agent was appalling. Totally unresponsive. Tried to charge for damaged (chipped) furniture. Furniture which we provided! Tried to charge extra rent after vacating as they hadn’t received the keys. This is after failing to pick up the phone (after multiple attempts) to arrange a hand over of the keys which were posted back recorded delivery. Then claimed the keys were returned later than they actually were despite a post office receipt and signature. They are now trying to charge additional rent for the period that the keys were in the post! Terrible experience. The land lord should use a different agent. I would never rent again with this agent involved who seem to operate like a low quality insurance company with a call centre that doesn’t respond.

Clearly ly too busy to respond to enquiries... Been trying to get a response for over a week

Clearly ly too busy to respond to enquiries... Been trying to get a response for over a week

I took 1 hour off work to view a property I phoned to say I couldn't find the property I was 5 mins late down to this and the estate agent had left completely wasted my time this is not good for bissness feel very let down by John shepherd estate agents

Avoid at all costs

Disgusting service. Avoid at all costs. They think you are beneath them. Very discriminatory and don’t return calls. They have the same excuse for about 4 properties. Shocking!!

Awful communications and ways of doing business

Awful awful lettings. They accepted my application for a rental, then didn't return my calls about it. Turns out they had been waiting for a better candidate to come along. Very very immoral. Really bad about communicating. It's not nice to mess about with people's livelihoods and place of residence and further make them feel like a bad person. Now I have to search for a new home.

Poor, poor attitude. Young lady was not interested in servicing my enquiry. Seemed more interested in getting me off the telephone to do ‘more important’ things!?! Shocking attitude......as though discussing my needs was way beneath her. I would name the young lady but she knows who she is. My experience only reinforces the opinion of the other two people who have left reviews for this office. The management would do well to address the attitude of certain staff members.

Email via right move, message left on answerphone and message left with person who eventually picked up the phone. Are these people really interested in selling your house? I’m trying to view and no one calls back let alone arranges a viewing! Maybe selling subliminally - definitely not using traditional methods of sales or customer service.