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Staves Estate Agents - Sheffield

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Staves Estate Agents - Sheffield

A selection of reviews/testimonials by highest rating
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1.00 /5

If your a home owner avoid using this company. Arranged an appointment to view a property at 532 Staniforth Road S9 and was running late by 15 minutes coming from London. Called up the estate agent and spoke to Ben to let them know we are running late and he was just very rude. We explained we are coming from London and are cash buyers and he simply just said they have 2 offers already and was too busy to accommodate the viewing as we were going to be late by 15 minutes. I am sure if the homeowner found out this is the service their appointed Estate agent is offering they would not be happy. The estate agent knew we were coming from London and are cash buyers when initially called up to arrange. Avoid using this company!

review by Leila Ahmed

Reply from agent

Dear Ms Ahmed, I am sorry that we were unable to show you round the property on Staniforth Road on Saturday at 1:15pm as arranged. Unfortunately, we had another appointment at 2pm and therefore could not hang on for you. When you phoned you said that you were running half an hour late not 15 minutes. As I am sure you can appreciate, Saturday is a very busy day for viewing appointments and it would not be fair to be half an hour late for our next appointment because you were running late. I refute your suggestion that the member of staff you spoke to was rude to you. Ben is a very polite and affable young man and it would not have been in his nature to be rude. He also did his very best to try and rearrange the appointment for you. I did try and call you yesterday without success to discuss the situation and to see if you wanted to pursue your interest in the property. Kind Regards Matt Staves Director