After taking a house with two different offers to closed bids, Staves didn’t bother calling us to let us know our bid wasn’t accepted. When we called to chase, they took our number and still didn’t call back. We found out the house was sold from the Rightmove listing. Most Sheffield estate agents go to closed bids, but all the others have had the decency to let everyone know where they stand. We’ll not be viewing any more houses with Staves.