We appreciate your feedback, we always strive for the best in Customer Service. It's our aim to keep our clients happy. We understand you were a valued tenant customer for some time. We do find this review a little unfair as its a little out of our control as the letting agency, when damage is made to a property. We have to act on behalf of both parties. This is yourself and the Landlord. We unfortunately had many complaints from the management company regarding the noise from you a s a tenant, and Health and safety issues, regarding the sofa you had left in the corridor. Both of which are issues completely out of our hands. Unfortunately when a landlord gets a property back and notices that you had damaged the kitchen cabinets and left markings all over the walls, he has to repair this for the next tenant. All we ask is you leave the property as you found it. This unfortunately cost over £2300. This is what the Government scheme (The Tenancy Deposit Scheme) is for, and if you feel it unfair, it can be taken further with the government. This is put in place to protect you both and again is nothing to do with us as the agency. Also, we are always closed on a Sunday. Its a real shame that this review has ended up on our Google page, when in fact it was an issue with the landlord and yourself. If you would like to give me a call, I would appreciate the opportunity to chat this through with you. Kind regards, Malcolm White