I have previously rented from Martin & Co a few years back, and found the service shocking - the woman was rude and it took them 3 months to fix a broken back door (due to an attempted burglary which was traumatic enough for me), which was only fixed when I had the fire service come round and instruct them that it needed to be done immediately as the back door did not open and it was illegal. I am currently looking to buy my first place and liked the look of one the properties for sale in Sheffield and thought I would give them the benefit of the doubt and try again, but having sent 2 enquiries AND spoken to someone on their online web chat, I have still yet to receive an email or call back despite being promised by the online agent it would be that same day. I think almost 2 weeks after an enquiry in to a property that I am genuinely interested in, you would expect ANY sort of response? I feel sorry for the sellers of the property, as this is most certainly delaying their sale.

Useless in emergency situations no emergency out of hours only one after leaving a message nobody got back to me

Wouldn’t recommend this agency to anyone! Really irresponsible and unprofessional people.

Thanks for the review Amy. Could you email the branch with more information so we can improve on our service

I have previously rented from Martin & Co a few years back, and found the service shocking - the woman was rude and it took them 3 months to fix a broken back door (due to an attempted burglary which was traumatic enough for me), which was only fixed when I had the fire service come round and instruct them that it needed to be done immediately as the back door did not open and it was illegal. I am currently looking to buy my first place and liked the look of one the properties for sale in Sheffield and thought I would give them the benefit of the doubt and try again, but having sent 2 enquiries AND spoken to someone on their online web chat, I have still yet to receive an email or call back despite being promised by the online agent it would be that same day. I think almost 2 weeks after an enquiry in to a property that I am genuinely interested in, you would expect ANY sort of response? I feel sorry for the sellers of the property, as this is most certainly delaying their sale.

Horrendous once you've moved out and staff don't seem to communicate with each other. Tenancy finished early September and emailed about our deposit a couple of weeks later. My email was 'forwarded on to the relevant people'. Waited another two weeks and emailed again as we didn't hear anything; 'Your email has been passed on to Mohamed who looks after your property'. Waited another two weeks and emailed Mohamed as we didn't hear anything; 'Helen is dealing with your deposit'. Two more weeks later and Helen replies stating that the landlord is deciding what he wants to do... We decided to send a Statutory Declaration off to the DPS (Costing £10 for a signature) in order to get a response from the landlord within 14 days as it was getting ridiculous. The landlord replied to the DPS two weeks later; he disputed the deposit and wanted to receive £560 out of £750. The deposit was put through the DPS independent adjudication service in December and the landlord received just £90 for some cleaning - his claims were outrageous and I'm glad the DPS saw through this. A highlight was £150 to cover a router removal - the landlord hadn't even removed it! Looking at other reviews, it's blatantly clear that landlords love Martin and Co (I wonder why!) and a lot of tenants seem to have problems. The service was fine whilst being a tenant but the service after we moved out was appalling.

The worst customer service experience I have ever had. After paying for my tenancy renewal they decided to instead of renewing serve me with an eviction notice...fair enough landlords right but after that sending a letter blaming me saying I had informed them I was leaving(not the case) then heard 5 different reasons as to why we were being evicted. Turns out they’re just renting out again with an extra £50 on top of what our rent was. Still not received my money for the renewal back nor heard anything about a deposit despite me calling 3 times.

Awful