Hi Yousaf, Thank you for your review. I understand you are upset that you have missed out on a property. Unfortunately, when an application has been taken we do have to cancel the viewing as it would be unfair to have an open ended amount of people viewing. When we spoke to you this morning we did recommend other properties we have available and asked if you would like to view them. We will remove your details from the system as requested and wish you luck in your property search. Many thanks, Martin & Co

This is a edit to my previous review after talking to Gina could not be happier with the service, very polite offered viewing straight away.

Good afternoon, Thank you for your positive review. I am struggling to find your details on our system, please could you confirm the reason for your review by emailing gina.whyman@martinco.com, Many thanks

I had a quite complicated house move and Sophie and Freddie were there all the way through to help with the sale. The whole Team was approachable and very professional. The missing star is for the price, as their fees are slightly higher than other agents' but they make it worth, so I am glad I saw through that when I choose them!

A great, efficient team that manage my property well and find new tenants promptly when the apartment is vacated. Very happy with the service.

My initial experience moving into a Martin and Co property was decent. I got moved in quickly and issues got dealt with quickly. They used to charge me £90 for any minor change, like re-signing the tenancy agreement, or another person moving in. I always found this was a rip off but I had no choice but to pay it really. When it came to re-signing the contract, they always wanted more and more money, usually an extra £50 per month. Over the past year or so, the experience was pretty bad. I was asked to pay an extra £100 per month, all the while the condition of the building was deteriorating with mold and leaks, and nothing had improved in the flat either. They asked for this like it was nothing, no care of whether I could afford this or not. I choose to move out for this reason and they couldn't have cared less, despite me being a good tenant of theirs for 6 years who always paid on time and in full without fail. What astounded me was that they allowed potential tenants to view my property before they had even seen it themselves as they had seemingly lost their own keys to my flat years ago. They weren't exactly clear in their email as they said "property viewings" and I thought this meant inspectors. They were too eager to move them into my home of 6 years and to get even more money out of them. I had to chase up getting my security desposit back, which I thought I'd get most of it back, but I was in for a shock. The only issue I thought I would be charged for was that my oven wasn't thoroughly cleaned, so I expected a charge for that, but not £285!! And £120 for a "bath reseal" is outrageous. Surely this is wear and tear!! I decided to cut my losses as it was clear they're just all about money and have little humanity. I don't blame the staff I interacted with in their customer service, they were just doing their job and were friendly to interact with. The contract repairmen were also friendly and sorted problems to the extent Martin and Co would pay them to. Let's hope the government sort of more council rented properties so less profiteering happens over someone just trying to keep a roof over their head.

I'm a landlord, and have used Martin & Co for many years. Their quality of service has taken a dip recently, so suggest you shop around.