Extremely poor & unprofessional. We have lived in a property for 3 years, spending £20,000 on rental. We ensured to the very best of our ability that the property was maintained and kept in good condition. We were never late with a rent payment, and always paid in full, even through the pandemic & lockdown. We never missed a payment. We even helped them find a new tenant. We are in the final throws of buying a house and due to the workload banks are facing, our moving in date was pushed back by a week. We asked if we could pay for an extra week, so we weren't made homeless, I was told flat out no by Josh, who was happy to make us homeless during the pandemic. With my partner working from home for the NHS. We have been left with her unable to work and no where to live. Josh presented us with a series of obstacles that he claimed made it impossible to extend, I offered solutions to each. All of which is refused. Forcing us into homelessness and unpaid leave with our worldly belongings in a garage, praying it survives the cold weather. With no choice but to leave the property on 27th (the next tenant not due in until 12th two weeks later), we cleaned and painted it top to bottom, after all, that's the right thing to do. We were supposed to meeting Mohamed the following day at 4pm. He eventually turned up at almost 5pm. We were then told we would have a reply on our deposit refund the next day. Its 3 days later and we still haven't heard a thing. Truly disgusting behaviourNegativeQuality, Professionalism