Horrible company with shocking customer service. Please do not rent any of their properties. Me and my partner had a viewing booked for 3:30 on the 21st of August, on the day me and my partner travelled to Sheffield from Leicester (1h30) to attend this viewing. We arrived to the flat around 3:20 but we struggled to find parking so we had to drive around the flat to see if there was any parking until we found an NCP parking space nearby 2-3 mins walk to the flat, as you drive in there is a ticket machine which gives you a ticket stating what time you arrived, the ticket read 3:22. Me and my partner started walking from the parking lot to the flat around 3:25 as I had to park the car, how ever we were outside the flat around 3:28 we noticed no one was outside and had asked a few tenants if they saw anyone waiting outside the building but there was no sight of her, so we waited thinking she was late. After waiting for 3 mins we were getting frustrated so decided to ring the company around 3:31 no one answered, so we kept calling straight for 10 mins from both phones until someone answered 15 minutes later at 3:45 saying the agent isn’t there anymore and accused me and partner of being late to the appointment, which was very rude as we were there early, the lady also mentioned the agent was waiting there for 20 minutes and left for her next which is obviously not true unless the agent is invisible. Me and my partner felt so shocked and distributed by this hence we requested for another agent she said this was not possible and ended the call. We were very enraged by this so we called again explaining we aren’t happy with this and requested for another agent for the viewing, the man said no one is available today and that we shouldn’t have turned up late to the appointment man, so we kept asking if there was someone who can show us the flat so it doesn’t feel like a wasted trip all the way to Sheffield but he answered saying “there is no point viewing this flat, someone just walked in the office and left and application for it” makes me ask so in 5 minutes the flat is gone? I was fuming by this point as he kept repeating “ If you wanted the flat you shouldn’t have turned up late to the appointment” he was very rudely accusing us of being late and making us the culprits out of this issue. In the end this issue was not solved the company ended the phone call on us, we didn’t get the viewing we had arranged for, we were spoken to very rudely, the staff handled our problem very unprofessionally, a very wasted trip especially when me partner were very excited on the day to view our possible new flat, as we really wanted it. Moral of the story please do not rent any of their flats do not use this letting company whatsoever. Thank you.NegativeResponsiveness, Quality, Professionalism, Value