Disgusting.

I visited the Hallam hills office yesterday. I phoned before hand to ask if I could come in and sign for a property at 2:15. I arrived with my partner and her parents to sign for the property. There were already three customers there talking. We stood for a few minutes before being asked to take a seat and someone would be with us. While we were waiting the agent took multiple incoming calls. After around 20 minutes we moved forwards to talk to the agent. He didn't ask for my details, referred to me by my first name, there wasn't enough room for my partners parents who are disabled to sit down, I was told to grab a chair that was a receptionists. The agent didn't introduce himself or provide any details and was generally rude and made me feel unimportant and bothersome. The agent made multiple phone calls without explaining what he was doing making my partner and I just sit there waiting for him. It took a while for the agent to find the property. When he did find it he proceeded to say he knew nothing about the property and phoned his colleague whom we had viewed the property with previously on the 16th. The agent we viewed the property with was called Adam. Once Adam had been called the agent we were talking to in the office still didn't know about the property. He phoned the landlord and had a conversation with him. After this conversation the agent then told us the property was being refurbished and as such it would be ninety pound more a month than the original price both online and what had be quoted to us at the viewing. This was false advertising and misrepresentation. When asking why this had happened, the agent just kept saying he didn't know much and was rather rude about it. We left the office after this. The agent didn't seem interested or care that my partner and I were visibly shocked and upset considering we are moving into a new property together for the first time and were ready to exchange money that day. The agent offered no apology at all, and simply went on with his phone calls and emails. We were more then willing to pay the administration fees or deposit to get the property off the market. We had cancelled three other viewings to go an sign for this property. We had drove down to Sheffield specifically to view multiple properties that day and we cancelled 3 to sign for that property. This was clearly not only unprofessional but disgusting and insulting. After driving back 2 hours back home we went straight back to looking for another property. We found that the property had been removed from right move and zoopla. The property had instead been re-listed on Hallam hills website. This clearly suggests that you knew you had done something wrong and changed it. I would like someone to contact me in regards to this. Preferably a manager or someone high up in the company. Below are pictures of the property at its advertised price and an edited part saying the property is no longer on the market. [cid:image001.png@01D2EDAA.4FC8D230] [cid:image002.png@01D2EDAA.4FC8D230] This is clearly the same property so it hasn't been took off the market, but has been given a new price.