I have a mixed experience with Northwood, being a renter. Emma is really efficient and organised, and will always resolve my issues as best she can quickly for my property. However, emergency issues that happen over the weekends or when Emma is away have been poorly dealt with and I've ended up having to contact my landlord directly. However, the current team is definitely more organised and efficient than the team I dealt with when I first moved in over 4 years ago.