Richard James sold my house quickly and kept in touch until contracts where exchanged then no more communication from them. I had to email to find out where to pick up the keys, I had a very short reply telling me they would be at West Swindon branch. On completion day there were problems and it was impossible to get an answer from Richard James when phoning. Luckily I had a very supportive solicitor and removal firm. When I was able to collect the keys, at 3.15pm, Barrie was more concerned with showing me photos of his holiday on his mobile phone than the stress I had experienced that day. Barrie had also informed me verbally that there could be discount on the fees due to me buying and selling through Richard James. I had emailed Barrie about this previously but he did not reply. When I picked up the keys I asked again and he said he was going to sort it straight away. Barrie gave me a bottle of sparkling wine and a card when I picked up the keys and said I should have had a key ring but he didn't have any. I later received the bill from my solicitor with Richard James fees with no discount. I spoke with my solicitor and he said Barrie had not mentioned any discount. I then opened the card Barrie had given me, to find a Christmas card (at the beginning of October). I took the card and wine back to Barrie the next day and told him it was much too early to receive a Christmas present. I also explained to Barrie that if he had no intention of giving a discount then that was fine but he should never had said he would. I had no apology, actually Barrie thought it was quite funny he had wrote a Christmas card and not a new home card. I found his attitude and service towards me as a customer very upsetting. If dealing with the West Swindon branch ensure you get everything in writing and have a good solicitor as from my experience once they know you have exchanged and they are getting their money they have no interest in you anymore.