Absolutely disgusting way in which the West Swindon team operate. Firstly I was unhappy with the photos Barry took of our property. I emailed him straight away but nothing happened and they were published. We sold our house though Richard James twice as it fell through. Both time we were lied to about the buyer. 1st time we was told it was a 1st time buyer, they offered a lot less then we wanted but we accepted as it kept the chain nice, small and simple. It then turned out there was a chain. Not happy at all. The chain fell through the same week as we was going to exchange.. There were a few occasions where viewings were cancelled but we wasnt informed. This ment my wife and 2 year old son were sat out in the car for no reason as the staff dont like you to be in your own home whilst they do viewings. As Cameron mentioned and made my wife feel awkward! Second time round they did find us a buyer alot quicker this time but again was lied to. We was told it was a chain of 2 people, that already had mortgage offers so sounded as though the chain was advancing quickly. Yet again it turns out we were lied to. The chain was bigger and our buyer didnt have a mortgage offer. We know this as it took then them months to get one! for that reason our mortgage offer expired and covid hit so ment we had to pull out. Alot of time and money wasted and we are no further forward a year on! Its true. Never trust an estate agent.