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Kimmitt

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Absolute disgrace of a company. I'm genuinely appalled at the service I've been subjected to for the past 3 years at the cost of both my mental and my physical health. I'm finally out of the property I rented with them and I couldn't be happier about it. The flat I rented with them had a whole myriad of serious issues while I was renting, and despite them being reported multiple times Kimmitt could barely bother to do anything about it the whole time. I had a hole in my bathroom floor for two years, which took forever to be fixed and ended up causing damp to form under the bathroom floor, and there was some serious damp and mould in my bedroom, to the point of the wall starting to fall away, that never got fixed and I'm fairly certain that has caused me to develop asthma or some other lung condition as my health has deteriorated since I started living there and I plan on going to the doctors to investigate further. At some point my back door wouldn't even lock due to water damage and even though it was reported nobody came to sort it out. I'm extremely lucky my step-dad was able to fix it or else as far as Kimmitt is aware the door would still be unable to lock. I'm also autistic and considered to be a vulnerable person to make matters worse. And during all of this they had the gall to keep increasing the rent, and have increased it even more since I left. The flat is now available to rented by some other poor sod and as far as I know they've done nothing to fix the damp and mould and are actively lying when advertising it online by using old pictures from before I moved in and describing it as "recently refurbished." It's beyond a joke and I'm fuming at the subhuman treatment I've faced because of them. These other reviews giving them 5 stars must've gotten a completely different company from me because I have no idea how they had such a positive experience with them meanwhile my experience with their negligence has possibly caused me to develop illnesses. They're an evil company full of liars and scammers. I beg you for your own sake please stay away.

Reply from agent

Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you were so unhappy during your time living in the property, as we always aim to provide a positive experience for tenants. We would like to clarify that, as a letting agent, we act on behalf of the property owner and cannot authorise significant maintenance works without the landlord’s express authority. Whilst we understand your frustrations, we do feel that the personal abuse directed toward our staff in your review is unnecessary. We hope you and the cats are happier in your new home and wish you all the best for the future.

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42 Church Street, Seaham, SR7 7EJ, UK, SR7

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