Can These management people explain to me why the pics of damage in every room is called fair wear and tear by them ? I wait their excuses sorry explination . Also the damage down the walls . If not a cat then this has been damaged by sharp objects , a knife ? . This being the case how is it fair wear and tear ? When first ringing to say keep their bond a rude woman said ... we are not managing your property I haven't seen your flat , I would have remembered ! Some managing property ! Reason the walls and smashed up property are fair wear and tear Martins please ! Bill £385 so far excluding smashed light fittings and filthy carpets ext extra ext

Experienced horrible customer service from the team. I called several times over the course of a few days trying to book a viewing for a rental property and was constantly told that the lettings team were busy or out on appointments and would ring me back, which they never did. I travelled into London from Bath to view flats, and asked for an urgent call back in the morning before they went out for appointments to let me know if they would be able to show me the flat or not. Again, heard nothing from them. Called them in be afternoon, only to be told the office had closed and they had all gone home! I’m shocked at how they have treated a potential new tenant who has shown genuine interest in one of their properties! Won’t be contacting them again. UPDATE: 1st July - I have just received a call from the lettings manager offering to send me a gift if I taken down this review. I wonder if this tactic of bribery is how they have managed to maintain only 5 star reviews so far?

Been with them 8 months, ended up with 13 visits so far, for different reasons. Took 7months to fix lights, Todays saga, our kitchen cupboards have fallen down, theyve sent someone to remove the cupboards but arent sending anyone to replace them until next tuesday, because they have a single contracter. They hang up on you, talk down to you and act like theyre doing you a favour letting you live there, despite the fact that you're paying £600+ rent per month. They are without a shadow of a doubt the worst estate agents ive ever been with. Additionally- in one of the previous responses to reviews, they said they always provide an inventory, we never got one,so i would query this.

Total time waster, Don’t return calls, Simple questions unanswered as always someone else dealing with it, I was suppose to view a commercial property and had scheduled a viewing around 3 weeks from end of previous tenants lease but the diary missed the call back then supposedly they didn’t get back to me as the landlord had introduced them to a family friend who was going to take the unit anyway Common courtesy would of been a call to say this even though the unit was on Rightmove at the time of my chase up call. Would not deal with these if they were last agents in Darlington.

Had a commercial let agreed with Sillars. As I hesitated at paying £350 plus VAT fee for a credit check(!?), they just agreed to let it to someone else. This is not normal practice. I should know. The main point however is their failure to disclose - in an obvious manner, their fees on their website. This is actually ILLEGAL. I wish I could find out if the landlord knows about this profit generating practice at his expense. Oh and surprise surprise - these guys are not members of the estate agents' association.We need a regulator!

As landlord very bad experience, rent not paid, unnoticed, questions not answered, errors in billing.....

Been with them 8 months, ended up with 13 visits so far, for different reasons. Took 7months to fix lights, Todays saga, our kitchen cupboards have fallen down, theyve sent someone to remove the cupboards but arent sending anyone to replace them until next tuesday, because they have a single contracter. They hang up on you, talk down to you and act like theyre doing you a favour letting you live there, despite the fact that you're paying £600+ rent per month. They are without a shadow of a doubt the worst estate agents ive ever been with. Additionally- in one of the previous responses to reviews, they said they always provide an inventory, we never got one,so i would query this.

These guys rent a house to a man that has stood and threatened to beat up a lady in her 40s that has had below the knee amputation on both legs due to sepsis , because he was screaming and threatening his girlfriend that much she knew, she had to go help the poor girl. 4 houses in a row, 3 bought, 1 rented, 1 has moved out and left house empty, 1 has house on market desperate to leave, and the poor disabled lady just dreams of it not happening. There tenant last night parked on my drive, he wouldn’t answer the door, to move it, I parked my van at bottom of drive, I woke up this morning to my passenger side window smashed and my van rolled into a wall!!!! This company are happy to have unemployed no mark losers claiming benefits and ruining people’s lives.

Still waiting for deposit from this terrible firm ,am into another months wait for money towards a flat that was trashed by a tenant and I Should get the deposit to assist in repairs but not from this letting ? Agent who have no idea what properties they are managing who denied even letting it ! and have been terrible from day one ! Have reported them and sought advise as to where we go from here ! Will keep you all informed Latest DPS say that they will only deal with Martin's regards our getting the deposit back for a trashed flat which we should legally receive towards Martin's failure to look after our flat .Martin's say they that they will not deal with us as we were rude when they stated they didn't look after our flat ,even though they were wrong and rude ! So we have had taken from us £500 towards over a thousands pounds of damage even though this is illegal ! I will continue to keep you informed as this case progresses .thanks all

Still waiting for deposit from this terrible firm ,am into another months wait for money towards a flat that was trashed by a tenant and I Should get the deposit to assist in repairs but not from this letting ? Agent who have no idea what properties they are managing who denied even letting it ! and have been terrible from day one ! Have reported them and sought advise as to where we go from here ! Will keep you all informed Latest DPS say that they will only deal with Martin's regards our getting the deposit back for a trashed flat which we should legally receive towards Martin's failure to look after our flat .Martin's say they that they will not deal with us as we were rude when they stated they didn't look after our flat ,even though they were wrong and rude ! So we have had taken from us £500 towards over a thousands pounds of damage even though this is illegal ! I will continue to keep you informed as this case progresses .thanks all