Thanks for the response Iqra. I have now found your records and note that you moved out in March 2017, over five years ago. Unfortunately I cannot comment as to why your experience was such a poor experience at the time, as your tenancy was during a time, several years prior to me purchasing this business & the team employed at the time, have all moved on and been replaced with an exceptional team, who provide an outstanding level of service to our tenants, landlords, buyers and sellers, which can be verified by the long list of five star reviews that we have received from our customers. We’ve also recently won Best Estate Agent in Bradford North for 2022 by the British Property Awards, for our outstanding levels of customer service, along with winning Gold by the Best Estate Agent Guide for 2022, for Lettings, based on feedback received from our tenants and landlords. I do regret that your experience five years ago, was not a good one Iqra, based on your feedback above, however to leave a review of your experience now, based on your experience as a tenant in 2017, is disappointing for myself and my team to read, when we pride ourselves on providing a best in class experience for all of our customers. Gary

Hello Mrs Butt, I am sorry to hear you have left a 1 star review, I will be happy to listen to any feedback you would like to share with me as the director at Martin & Co kind regards Angela

Dear Ruby, we did go to court, the judge awarded some issues to you and some to me, I apologised and paid you compensation, you may remember the Judge asked you not to comment on face book or social media as part of the agreement, this was over 2 years ago. The member of staff responsible for the poor check out left the company a long time a go and we have moved on. kind regards

Hi Emily , I am sorry to hear this , if you could contact the office tomorrow I will look into this for you, if it is the property I think it is , the tenant has promised us it was being picked up this weekend, we will check on Monday and if the tenant has not collected it we will arrange removal ASAP , my apologies for this , I hate it when tenants leave rubbish too kind regards Angela Newark

HI Cool Dude, I am not sure who you are, but if you would like to email me to explain your 1 star review I will be happy to respond and resolve any problems you have with us.

Hi Matty, I can see that you have left a 1 star review without any comments and am unable to find your details on our system. Please could you let me know what has happened for you to provide such a low rating? I am available at saltaire@martinco.com if you would like to contact me to discuss this further. Many Thanks, Angela

Hi Nicola, I can see that you have left a 1 star review without any comments and am unable to find your details on our system. Please could you let me know what has happened for you to provide such a low rating? I am available at saltaire@martinco.com if you would like to contact me to discuss this further. Many Thanks, Angela

محمد طلحہ خالد, We understand you may have some frustrations concerning this particular property, and the issues that came to light during the purchase process. However, the insurance claim you refer to (which we made you aware of) goes back several years, as does the monitored survey carried out at that time showing there was no further movement. Our vendor then paid for a new full structural survey (independent report dated 28th August) which also shows no further movement and you were made aware of the results, but decided not to proceed as is your right. All reports are held on file, any future interested party will be fully informed of past issues before starting the sale process. We are disappointed that you feel this way and would be happy to discuss any of these issues with you if you wanted to get in touch. Many Thanks, Angela