Lucy has been a great help to me over the past few months.PositiveResponsiveness, Professionalism

Friendly and helpful

Me and my family Rented a proper for 8 years and looked after it well, when we reported issues with the house they either sent cowboy builders or just ignored it. When a opportunity came up to by a house and we wanted to end our contract if I hadn't of taken legal advice we would of fallen for the trap of having to pay bills and not getting our deposit back. I wouldn't reccomend them. Tbh go private at least you get a cheaper rent and same service than using an estate agents to treat you like scum on bottom or your shoe. They also don't answer out of hours but thanks Martin and Co for the push in our life we needed 🤔

A rented property I chose needed a deep clean and bringing to standards but on receipt of the keys it was badly cleaned and was left full of spiders and cobwebs and damp patches! Although it was arranged quickly and staff was quick and helpful throughout,the property was poorly presented to me with me having to re decorate and repair things and re clean the house myself! Very poor quality of standards and not satisfactory compared to other property reports in their reviews. apauling presentation of a property! What happened to their QC and standards!

A rented property I chose needed a deep clean and bringing to standards but on receipt of the keys it was badly cleaned and was left full of spiders and cobwebs and damp patches! Although it was arranged quickly and staff was quick and helpful throughout,the property was poorly presented to me with me having to re decorate and repair things and re clean the house myself! Very poor quality of standards and not satisfactory compared to other property reports in their reviews. apauling presentation of a property! What happened to their QC and standards!

Terrible service, had me waiting around over half an hour just to be told the agent had already left the property.

Booked a viewing for a flat in Victoria Mills apartment. They've confirmed again the day before to make sure I coming. But never showed up on the day and completely ghosted me. I felt like an idiot for travelling all the way from Leeds and showing up 15 min early, taking the day off from work for the viewing. Worse part is I've never got a reason for cancelling it. May someone else let the property before my viewing, but I wasn't even informed as a courtesy at the least. Edit: Hi Gary thanks for your response. I am not sure what happened either. The intercom was a bit iffy because it was showing an error when I entered the flat number. I tried several times and gave up. I actually managed to sneak in when someone else come out of the door, but when I knocked on the flat door, there was no response. I have called your office twice but the response I got was that the person must have left already so would have to reschedule the appointment. All of this could have been easily avoided if we could actually communicate.

A Disappointing Experience with Martin & Co Housing Agency I would like to express my gratitude to Afsha Sadiq for sharing her recent experience with Martin & Co Housing Agency. It pains me to say that her story struck a chord with me, as I too had a regrettable encounter with this company not too long ago. Several months ago, I arranged a property viewing with Martin & Co, and much like Afsha, I had the unfortunate experience of dealing with Hannah during the process. When I initially set up the viewing, I was informed that the company allowed for a 15-minute grace period for 5 pm viewings, considering potential traffic delays. However, on the day of my appointment, I arrived just 6 minutes behind schedule, only to find that Hannah had already left the property. Her explanation was a terse, "I have an appointment at 5.30 pm, so I had to leave." What makes this incident particularly disheartening is the fact that I had travelled all the way from Manchester to Bradford for this viewing, with my 6-month-old baby in tow. Being a single father, this viewing was an essential step in securing a suitable home for us. My plea for understanding and leniency fell on deaf ears, and I was left feeling utterly disregarded. At that time, I contemplated leaving a review but ultimately decided against it, believing that such mistakes could happen in any company, and perhaps it was just a one-off occurrence. However, only four weeks later, my sister faced a similar ordeal with Martin & Co. Like Afsha and myself, she was told upon arrival that her viewing had been cancelled, even though she had not received any prior notice of such a cancellation. When she raised her concerns, she was met with the same dismissive attitude and was informed that she had called in to cancel the viewing. Like us, she questioned the logic of setting off if she had indeed cancelled. Yet, instead of addressing the issue, Martin & Co staff pointed to their outstanding reviews and awards as if this somehow invalidated our experiences. Regrettably, I cannot help but notice a recurring pattern in these incidents. It seems that individuals with English surnames have been more fortunate with their interactions with Martin & Co, while those of us with Asian surnames have been met with indifference and scepticism. I am compelled to leave this review now, not only because I have witnessed Ms. Sadiq's similar experience but also to bring attention to a concerning trend that suggests differential treatment based on ethnicity. It is disheartening to see that such experiences continue to persist, and it is my hope that Martin & Co will take these accounts seriously and strive for better customer service practices in the future.