Useless don't care utter garbage.

Terrible company. I booked a viewing with them and no one showed up. I tried to call the number provided and after I went through the automated menus they hung up the phone. This company should be dissolved immediately.

Very unprofessional.

Booked a viewing for a flat in Victoria Mills apartment. They've confirmed again the day before to make sure I coming. But never showed up on the day and completely ghosted me. I felt like an idiot for travelling all the way from Leeds and showing up 15 min early, taking the day off from work for the viewing. Worse part is I've never got a reason for cancelling it. May someone else let the property before my viewing, but I wasn't even informed as a courtesy at the least. Edit: Hi Gary thanks for your response. I am not sure what happened either. The intercom was a bit iffy because it was showing an error when I entered the flat number. I tried several times and gave up. I actually managed to sneak in when someone else come out of the door, but when I knocked on the flat door, there was no response. I have called your office twice but the response I got was that the person must have left already so would have to reschedule the appointment. All of this could have been easily avoided if we could actually communicate.

Terrible service, had me waiting around over half an hour just to be told the agent had already left the property.

Me and my boyfriend bought our first house through Oulsnam Redditch. It was an awful and very frustrating experience. To be completely honest, the initial contact and Kirsty who did our viewing was excellent, punctual and very helpful. After we put in our offer for the property, sadly this all changed. From there on, there was little to no communication, and what communication we did have was unclear. Due to a hold-up in the process, we were pressured by Oulsnam to get a survey done on the house to "show our commitment" to the vendors. When our solicitor found this out, she went mad as this was a very sneaky move by Oulsnam. Both me and my boyfriend have both felt very misled in the whole process, and reasons why mortgages were delayed were not communicated, leaving us and the vendor in the dark! After we got our mortgage approved, we made a new offer to the vendors as the bank were not willing to lend us what Oulsnam had said the property was worth. Again, this was not handled professionally as I was made to feel extremely guilty. We eventually met in the middle after what I can describe as weeks of playing "chicken". In the months following, our solicitor had continually tried to contact Oulsnam, and received next to no effort or contact from them. I received a phone call in mid August out of the blue saying that exchange and completion could happen in the following few days. When relaying this to my solicitor, she said this would be impossible and was again annoyed that Oulsnam had not contacted her to liaise this. In what should be the most exciting time of your life in buying your first house, Oulsnam has made it completely miserable and stressful. Communication is key, and a bit of empathy and not backing people into corners would go a long way!

A Disappointing Experience with Martin & Co Housing Agency I would like to express my gratitude to Afsha Sadiq for sharing her recent experience with Martin & Co Housing Agency. It pains me to say that her story struck a chord with me, as I too had a regrettable encounter with this company not too long ago. Several months ago, I arranged a property viewing with Martin & Co, and much like Afsha, I had the unfortunate experience of dealing with Hannah during the process. When I initially set up the viewing, I was informed that the company allowed for a 15-minute grace period for 5 pm viewings, considering potential traffic delays. However, on the day of my appointment, I arrived just 6 minutes behind schedule, only to find that Hannah had already left the property. Her explanation was a terse, "I have an appointment at 5.30 pm, so I had to leave." What makes this incident particularly disheartening is the fact that I had travelled all the way from Manchester to Bradford for this viewing, with my 6-month-old baby in tow. Being a single father, this viewing was an essential step in securing a suitable home for us. My plea for understanding and leniency fell on deaf ears, and I was left feeling utterly disregarded. At that time, I contemplated leaving a review but ultimately decided against it, believing that such mistakes could happen in any company, and perhaps it was just a one-off occurrence. However, only four weeks later, my sister faced a similar ordeal with Martin & Co. Like Afsha and myself, she was told upon arrival that her viewing had been cancelled, even though she had not received any prior notice of such a cancellation. When she raised her concerns, she was met with the same dismissive attitude and was informed that she had called in to cancel the viewing. Like us, she questioned the logic of setting off if she had indeed cancelled. Yet, instead of addressing the issue, Martin & Co staff pointed to their outstanding reviews and awards as if this somehow invalidated our experiences. Regrettably, I cannot help but notice a recurring pattern in these incidents. It seems that individuals with English surnames have been more fortunate with their interactions with Martin & Co, while those of us with Asian surnames have been met with indifference and scepticism. I am compelled to leave this review now, not only because I have witnessed Ms. Sadiq's similar experience but also to bring attention to a concerning trend that suggests differential treatment based on ethnicity. It is disheartening to see that such experiences continue to persist, and it is my hope that Martin & Co will take these accounts seriously and strive for better customer service practices in the future.

Appalling service. Never pick up the phone and always seem to rush you off the phone and hang up on you. Also never reply to emails. Wish they could be more proactive in ensuring the best customer service considering they are dealing with prospective buyers.

Martin & Co - avoid if you ever plan to leave a rental property.

Martin & Co - avoid if you ever plan to leave a rental property.