Our tenant was shown the house one day and he moved in 8 days later, having paid the deposit and passed the financial and referencing criteria - this is an impressive turn round time. Luke, the manager, is very responsive and understands the need for regular updating communication. The successful tenant was not the first to make an offer for the property, other applicants did not meet the requirements, but Luke did a good job of keeping us informed. The switch to Northwood has not been 100% smooth but overall the service and 'ownership' that Luke and his team take is impressive.PositiveResponsiveness, Professionalism