Valentina has been our principal contact at Bassets, then Northwood, for many years. It may sound foolish as we’ve never met her, but we regard her as a friend of the family. All our communication is by mail but she always brings a personal touch. She goes the extra mile, as when we were coming back to live in England and “our” solicitor seemed to think we were laundering money. Valentina promptly provided the solicitor with all the information that was needed.