Dear Carla, we sincerely apologise for the experience that led to this perception and it's never our intention to make clients feel this way. We'd welcome the opportunity to discuss this with you directly to resolve any outstanding issues and to ensure a fair and transparent process for all parties. Your feedback is invaluable to us in improving our services. Please contact us at your earliest convenience. Warm regards,

We appreciate your feedback, we always strive for the best in Customer Service. It's our aim to keep our clients happy. We understand you were a valued tenant customer for some time. We do find this review a little unfair as its a little out of our control as the letting agency, when damage is made to a property. We have to act on behalf of both parties. This is yourself and the Landlord. We unfortunately had many complaints from the management company regarding the noise from you a s a tenant, and Health and safety issues, regarding the sofa you had left in the corridor. Both of which are issues completely out of our hands. Unfortunately when a landlord gets a property back and notices that you had damaged the kitchen cabinets and left markings all over the walls, he has to repair this for the next tenant. All we ask is you leave the property as you found it. This unfortunately cost over £2300. This is what the Government scheme (The Tenancy Deposit Scheme) is for, and if you feel it unfair, it can be taken further with the government. This is put in place to protect you both and again is nothing to do with us as the agency. Also, we are always closed on a Sunday. Its a real shame that this review has ended up on our Google page, when in fact it was an issue with the landlord and yourself. If you would like to give me a call, I would appreciate the opportunity to chat this through with you. Kind regards, Malcolm White

We appreciate your feedback, we always strive for the best in Customer Service.It’s our aim to keep our clients happy. We understand you are a valued tenant customer of over 2 years. Our records for this incident show the entry to the property that you referred to was a non employee who failed to close the door fully. This of course falls well short of our standards and after investigation was a failure in a home visit check list from a third party company, and not a true reflection of our standards, even thought we take full responsibility. We apologise for any inconvenience with the breakdown in our procedures on this occasion. Unfortunately when a landlord decides to sell a property it’s out of our control. We understand this can be unsettling and distressing for tenants who may wish to stay in a property longer. The dynamics of our job is trying to keep our landlords and our tenants happy depending on availability of properties suiting both parties. On some occasions there is no overlap and one group may be left disappointed due to changes in the market. If you would like to give me a call, I would appreciate the opportunity to chat this through with you. Kind regards, Malcolm White

We wish you and your family all the very best for the future and look forward to seeing you this morning. Best wishes,