I had a great experience with Melissa Lawrence during my recent viewing. She was extremely professional, well-prepared, and made the entire process smooth and comfortable. Her communication was clear, she listened carefully, and she made sure all my questions were answered. She assisted me getting the contact at the agency I needed and facilitated me having everything I needed before we both left the flat. It’s rare to come across someone who is both efficient and genuinely kind in their approach—she strikes that balance perfectly. I truly appreciate the level of care and professionalism she brought to the appointment. She’s a real asset to that agency! I hope her hard work is recognised as coming across a passionate and professional individual is rare these days! Thank you Melissa for your time, your positive energy and your kindness it was a true pleasure to meet you. Keep up the good work!