"Deplorable..."

I was unfortunate enough to be in a position where I ended up in a property managed by Northwood for 12 and a half years. To add to my misery, the branch owner DANIEL HARRIS bought the property that I was in around 6 years ago. Now this is where all of my problems really escalated. Daniel likes to use what can only be described as bullying tactics in order to force you into submission. Back in 2018, I had the audacity to raise a formal complaint to Northwood about the damp and mould. This had been a long standing issue since I moved in back in 2012. I escalated my concerns to the environmental health department. During their visit to my home, Daniel showed up. He proceeded to argue with the environmental health officer and accused me of causing the damp. After this visit, a workman came and put a bit of plasterboard on the roof in the pantry and used some anti mould paint. That was it. And so the damp and mould continued. Along with the this there were constant slugs and silver fish in the property. And I continued to complain. However, Daniel refused to address this properly and instead reluctantly sent a contractor to re paint the affected areas with mould paint. The bullying aspect comes in the form of threatened evictions and intimidation. If you can't afford a rental increase and ask if you can negotiate, he'll send you a section 21 notice. If you still don't agree, he'll send you a section 13 to legally force the increase. It's not the increases that cause me to leave such a scathing review. It's the way in which Daniel conducts himself. As a single mother with two young children, I was told on two occasions when I'd been served that I would end up in a dingy horrible BnB with my kids and it'd be my fault. So after having had enough of this bullying and berating from Daniel, I decided that should I receive another notice, I'll risk the horrible BnB. So at the start of 2024 when Daniel wanted to increase the rent by 25%, He was crafty and actually had the work done to fix the damp that should have been done YEARS ago. After that, I didnt agree to the rise, I was served and this time I let it play out. I'm now in a beautiful property with no damp, mould, slugs or silverfish! Even though they didnt maintain the property as they should have over the 12.5 years, they have had the cheek to claim almost all of my deposit! The man has literally no shame. Steer clear of any company that this man is affiliated with. You only have to google his name and Northwood Sale to see what people think of him.