Hi Wolfgang, I am sorry to hear that you are unhappy. If you could let me know of the circumstances I can look into it for you. Perhaps you could direct message me or contact the office and I can give you my direct email. I have checked and to reference you against our tenants and cannot find you listed and I am just wondering whether you may have dealt with a different office in North Manchester. I would be committed to resolving any of the issues you have. Thank you Daniel Harris Director of Northwood South Manchester.