Hi Gareth, I am sorry you feel this way however rightly or wrongly our charges are in line with the industry and some of the cheapest in our area and the country. In regards to the charges I think you may have misunderstood. For example the deposit varies as some people may not be in employment or have moved from overseas and we therefore sometimes take a larger deposit in that case. Equally if you commit to taking the property and then pull out prior to moving in then it would mean the landlord would lose a months rent and in that case your deposit would be used to compensate the landlord for any lost rent. The renewal fee is standard and one of the cheapest in the area as our competitors charge £150 each time and also charge the landlord where as we don't as we fell it is unethical to charge twice for the same job. We also charge a re-Let fee if you wish to terminate your contract early and this is to cover the cost if you are wanting to break your contract, which I feel is more than fair. Also if you require a reference then yes we charge but this is to cover our admin costs as unfortunately the guys in the office do not work for free! Yes we charge in the case that you over pay your rent as the bank charges Northwood for the payment you make in forgetting to cancel your payments and they also charge us for paying it back to you and again the guys in the office have to process that and they do not work for free. The 10% fee we charge on any work we carry out after you have left the property in the event you have not left the property as it was given to you and this again covers the admin in organising contractors etc to do the work however if you leave the property as you found it then there would be no charge to you. I hope this explains our charges better and therefore would not be an obstacle in you renting from Northwood.