Awful company, if I didn't love my house so much I wouldn't deal with this estate agents. We are currently letting off Northwood and have been for a couple of years. When ever we have a maintenance issue it takes around 10 phone calls/10 emails chasing them up and about a month later it may possibly get sorted. Was told last week that the information had been passed over to the contractor and he should of been in contact. (reported on the 24th April , its now the 16th may) When the contractor rang TODAY he told me he had only been passed over the job an hour ago and even sent me the email to prove it. Do not appreciate being lied to and no apology as to how long it takes to get an issue sorted.