They’re the reason estate agents get a bad name. In the initial stage they’re welcoming and can’t do enough for you, but as soon as you’re moved in they become a distant memory with contact near enough impossible and nothing but broken promises. Doesn’t help that they’re ran by a couple of estate agents that genuinely don’t have a clue and always give you incorrect information. That backed up with hidden fees for work they don’t even complete. Absolute tin pot of an estate agency. Don’t let their “friendly” & “great customer service” fool you, nor their detailed explanations on here to complaints, justifying their actions. Would never use again and would strongly recommend against doing so, even if you really like the property!!!