I have had a terrible experience with Northwood and found them to be incredibly unprofessional, unscrupulous and would agree with all of the other comments re- bullying tactics. However, since Louise Levinsohn has taken over managing maintenance, the service Improved. She is open, honest and courteous and an excellent negotiator. She is also very organised and remains in constant communication so, even if things aren’t going according to a preferred schedule, you know exactly where you stand. Whilst she does of course serve the interests of the landlords, Louise treats tenants like customers and looks to find win-win resolutions for everyone. I really hope Louise manages to change the culture at Northwood so more people’s experience of renting a home through them could improve as mine has drastically. Prior to Louise, joining the team, the best I could have given was a 1 star rating however, it seems she has been given enough freedom in her role to make a real impact resulting in the much better and fairer service I have experienced. Thank you so much Louise. Update: upon moving out, despite louise telling me upon inspection of my property that it was in a much better condition than it was when I moved in and, given the repair issues that had not been done throughout the duration of my tenancy, she felt it would be unfair for anything to be deducted from my deposit, Daniel Harris (the franchise owner who feels it is within his rights to bully children with learning difficulties and reduce them to tears in their own homes) felt within his rights to hold on to the full deposits. Whilst he knew I would win a case in court he also knew I wouldn’t want to put my guarantor through the ordeal and, even when I told him I was in hospital when he was calling and it wasn’t a good time, he continued to put pressure on me to sign the deposite over to the landlady which, given I simply had no energ to fight, I did. The house is still empty nearly 6 months later and still in a terrible state of disrepair and neglect. Terrible landlady, awful maintenance company- DO NOT USE!!!