We have just finished our agreement after a year in a property let by Northwood in Sale. Everything throughout the tenancy was absolutely fine, all the girls in the office were kind and helpful. When it came to handing back the keys it's completely changed. We were told when we signed the contract a year earlier that the oven will be professionally cleaned and will come out the deposit money which we have no issue with (£100). They are also trying to charge us for a check out fee for £100 which we were not told about and none of the paperwork we were given showed this figure anywhere. One of the girls sent a fee guide to us to prove it is this price but the figure only says £70, which we had not been aware of in the first place anyway. On top of that, we cleaned the place from top to bottom for a whole day to make sure it was spotless yet they are charging us £72 for a professional cleaner!! We challenged this and they have decided to half the price but this is still money that should not need to be paid! Do not rent with this company!
Unknown
43 - 45 Cross Street, Sale, M33 7FT, UK