DO NOT RENT FROM NORTHWOOD. After 2 years of renting a property through this estate agents we had nothing but issues. All the upstairs windows in the property would not open and it took 2 years for them to be fixed ( fire risk). The boiler was broken for 2 months leaving us with no hot water or Heating ( we had a new born baby at the time) they refused to re-carpet the living room despite the carpet being 15 years old and smelling. Then said it I replaced thr carpet at my own cost they would leave our rent at the price agreed and would arrange new contract However 2 months after i paid for a new carpet they put our rent up by over 200 pound. Forcing our family to move a month before Xmas. This is just the tip of the iceberg with the issues and the staff are rude when the office Is contacted. I have been out of the address now for nearly 2 months and despite it being agreed and forms signed to return our deposit this has still not happened meaning I was 700 pound short over Xmas. Northwood are now ignoring my emails. Absolutely horrible company, rude staff and do not care about thier tenants at all and just refuse to contact you. I am currently seeking legal advice.